In turn, those hiring issues “will result in even longer wait times and poor service to the most vulnerable of our society, the elderly and the disabled,” Digeronimo said in a statement to Federal News Network. Ralph de Juliis, president of AFGE Council 220, which represents about 27,000 SSA field office and teleservice center employees, said that the agency rejected AFGE’s recommendation to keep services to appointment-only, and will allow walk-ins as well.ĭigeronimo added that the agency’s decision to include walk-ins in reopening plans will worsen recruitment and retention problems. To ease some of the strain, the union recommended only allowing scheduled appointments in person. “We provided our employees with ample notice of the re-entry date and a week to acclimate before welcoming the public back on April 7,” SSA said.īut reopening offices to the public could put additional pressure on SSA to deliver to customers, AFGE said. Regarding current SSA workers, the agency said employee reentry last week went smoothly. But by leveraging telework, you would be able to increase your staff and not have to increase your brick-and-mortar space,” she said. This has been happening for over a decade, where now we are in crisis mode as far as staffing is concerned. “We are severely understaffed and we don’t have enough people to actually do the work. But, AFGE said that the agency implemented a more limited telework policy.
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In part to help alleviate those issues, AFGE recommended maximizing telework.
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With reentry plans underway, representatives from AFGE said they’re concerned that SSA did not implement some of the union’s recommendations about how to move forward with employee telework options.Īngela Digeronimo, regional vice president for AFGE Council 220, told Federal News Network that recruitment and retention challenges for the agency are not new. SSA employees returned to the office last week after the agency reached an agreement with its three unions in January about return-to-office plans. The agency announced in a blog post on April 4 that it will open its doors to the public on April 7. “We will have less overtime available to help address increased demand from people returning to our offices for in-person service.” “It will require us to delay needed hires, including teleservice center staff and information technology improvements,” SSA said. The agency said the flat budget contributes to staffing challenges that delay results at the customer end. “The 2022 enacted level is nearly $850 million short of the president’s fiscal 2022 budget.” The appropriations are “not sufficient to provide the level of service the public requires, as our funding has remained relatively flat for the previous four years,” SSA said. In this executive briefing, the following experts will discuss the tactics used to reimagine hiring in government. Insight by Monster Government Solutions: Let’s make one thing clear: Federal human resources processes and procedures are not broken. Inadequate funding under the fiscal 2022 budget exacerbates the hiring and retention challenges, SSA added. “We have been transparent with our employees and the public about telephone problems, which we are working hard to resolve,” SSA said in an email to Federal News Network.
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That could place additional strain on current employees when the agency starts in-person services, representatives from the American Federation of Government Employees said. That could place additional strain on current employees when the agency starts in-person services.Īlong with hiring issues, the agency faces problems with its phone system for customers. That will start on April 7, just about a week after many of those workers returned to the office themselves on March 30.Īlong with hiring issues, the agency faces problems with its phone system for customers. Amid a struggle to hire more employees at the Social Security Administration, agency workers are ramping up to provide in-person services at local offices.